Frequently Asked Questions

Here are some of the questions we hear most from customers, but if you have a question that isn’t answered here, please give us a call on 07 3441 7777.

Are Your Products Custom Made?

Yes! At Civic, we custom make, cut, and install the ideal solution to fit your needs. Even if walls or floors are out of level, our specialists measure, make and install with precision to guarantee a perfect fit.

What Colours Are Available?

We have a vast variety of colours, aluminium, boards, mirrors and glass for all tastes and needs for our customers. Our shower screens and wardrobe doors have the following alluvium options available: black, white, polished silver, and matt silver. Gold is also available in some ranges.

What Is Your Lead Time?

We are known for fast, ‘industry best’ turnaround times. As we operate our own toughening plant, we have greater control of the time it takes to manufacture the glass, so we can install your product quicker. We aim for a 5–10-day turnaround from the date of measurement.
Check out more on our Lead Times here .

How Do You Prevent Dirt and Mould?

Our products contain no aluminium, so they are easier to clean. We also use mould resistant silicone to help reduce mould build up over time. We highly recommend applying enduro shield for shower screens and splashback surfaces for their longevity. Check our product pages for more details on how to keep your investment clean and protected.

What Types of Glass Are Available?

Our glass is manufactured in Australia to Australian Standards. Since we toughen our own glass, we have a wide array of options to choose from:

4mm, 6mm, 10mm and 12mm

Clear, low iron, float, acid etch, and bronze mirror

How do I Place an Order?

First contact us to arrange an obligation-free quote. Your sales representative will contact you to arrange a time to meet. Once we have found a solution for you then we will require a 50% deposit to move forward. Our office will then confirm an installation date that is convenient for you. The day prior to installation you will receive a text message to confirm. Find out more about our Lead Times and Processes here.