Terms & Conditions for Online Order and Delivery of Wardrobe Doors
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Measurements
- All measurements provided by the customer are their sole responsibility. Civic Shower Screens and Wardrobes will manufacture wardrobe doors according to the exact dimensions provided by the customer. We strongly recommend double-checking your measurements prior to submitting your order.
- Any errors in measurements that result in an improper fit are the responsibility of the customer. Civic Shower Screens and Wardrobes will not be held liable for any inaccuracies in the provided dimensions.
- Replacements or adjustments due to incorrect measurements will be at the customer’s expense, including any associated delivery costs.
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Delivery Location
- Delivery will be made to a ground-level location with reasonable access for unloading.
- Delivery is to the front door only.
- If delivery is required to a location above or below ground level, additional charges may apply.
- It is the customer’s responsibility to notify Civic Shower Screens and Wardrobes of any special delivery requirements at the time of placing the order.
- Should the delivery site not be ready, inaccessible, or unsafe at the time of delivery, the customer may be charged for re-delivery.
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Delivery Conditions
- The delivery time provided is an estimate and may be subject to unforeseen delays. Civic Shower Screens and Wardrobes will not be held liable for any loss or inconvenience caused by delayed delivery.
- It is the customer's responsibility to ensure there is adequate space and safe access for delivery.
- Upon delivery, the customer or their representative must inspect the goods for any visible damage or defects. Any issues should be reported immediately. Failure to do so will constitute acceptance of the goods as delivered in good condition.
- If not home at scheduled delivery time, delivery will be left at ground level location, or a re-delivery fee will be charged.
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Returns & Refunds
- As each wardrobe door is custom-made to your specifications, returns or refunds are not available unless the product is found to be faulty or significantly different from the order provided.
- If a defect or error is found to be the fault of Civic Shower Screens and Wardrobes, we will replace or repair the product at no additional cost.
- By ticking the box and completing your order, you confirm that you understand and accept the terms laid out above. If you have any questions or require assistance, please don’t hesitate to Contact us.
Frequently Asked Questions
Discover the answers to the most frequently asked questions about our products, services, and processes. If you don’t find the information you’re looking for, feel free to reach out to us directly for more personalised assistance.